FAQS

frequently asked questions

Getting started

Do Lovely Confetti Themes work on WordPress.COM or Blogger?

NO, Lovely Confetti Themes only work on self-hosted WordPress which can be downloaded from WordPress.org. You’ll need a domain name and hosting account first.

Will uploading the theme affect my current post and pages created?

NO, all of your posts and pages will remain untouched- it’s just changing the look/style of how the content is laid yout.

Are Lovely Confetti Themes compatible with the latest version of WordPress and Genesis Framework?

YES, I keep my themes relevant to the latest Genesis Framework and WordPress versions, ensuring that your themes will be fresh and ready.

Are your themes compatible with Gutenberg ?

Yes, my themes are being tested with the most recent releases of Gutenberg, and I have not found conflicts.

I recommend that you do not use the Gutenberg editor for 6 months after it’s released. It provides zero benefits while introducing a number of issues. Continue using the classic editor instead.

How do I download the files after purchase?

Once your payment is completed, you’ll receive an email with order confirmation email with the download link immediately.

If you feel your payment has gone through and you still haven’t received a download link, please contact us and we’ll make sure you get the files you purchased.

General

Do you provide sample content ?

I sure do! Included with each theme are image placeholders, as well as sample posts and pages to get you setup just like the demo site.

Can I remove copyright footer ?

You are not required to provide any credit or links back to Lovely Confetti, although I do appreciate it.

Can I upload my own header logo ?

Yes of course! You can easily upload your own logo on ALL of my themes. Directions are included.

Do you offer an affiliate program ?

Yes, you can sign up for the Affiliate Program if you would like to refer clients or friends to my themes.

Payment & refunds

What payment methods do you accept?

I accept payment via PayPal, where you can pay with credit card, debit card, and Paypal balance. Currency: EUR.

Whats your refund policy?

Refunds and exchanges will not be issued for any Instant Downloads or Digital Listings under any circumstances. Please review the theme demos, requirements and get in touch if you have any doubts or questions prior to purchase.

Is a theme purchase a one-time fee ?

Yes, you only need to purchase a theme once for your site. Theme updates and support are always free, there are no additional fees.

Support

Do you provide support?

I provide theme support for verified customers via Support ticket.

I DO NOT provide support via social media nor do we offer phone support.

What does this support cover?

DO: I provide support for theme installation & setup to ensure that all themes features are working as advertised and as shown in DEMO site.

DO NOT:  I unfortunately cannot help you with:

  • Theme customizations or modifications.
  • General WordPress questions – I do not offer general support for the installation, administration or customization of the WordPress platform itself. The WordPress.org forums provide lots of WordPress specific advice and can help you with any WordPress related issues you might be facing. As well, never underestimate the power of a simple Google search.
  • Third party plugins – I do not offer support related to third party plugins – any issues should be raised with that particular plugin’s author. All third party plugins should be disabled before submitting a support ticket.
  • Issues arising from user modifications to the theme’s code, styling or functionality.
  • Hosting configuration – these issues must be raised with your specific hosting provider.
How long can you use support ?

Supported item includes item support for 6 months from the purchase date .

What are your support hours?

I respond to support requests from Monday to Friday, and aim to respond to all questions within 24 hours. Please understand that more technical questions may take longer.

Copyright

Can I use Lovely Confetti themes on more than 1 website ?

All theme designs are protected under DMCA copyright and are property of Lovely Confetti.

Purchasing one of my themes gives you permissions to use the design in a single website. They are for personal use and you may not redistribute, transfer or resale them in any way, shape or form.

If you are a web designer and you want to use my themes for your clients, there’s no problem, but you’ll be responsible to offer them support. If your clients want to receive support from Lovely Confetti, they must purchase the theme separately.

You are allowed to remove Lovely Confetti footer credits if you want, but if you don’t do it, I will appreciate it so much!

Can I remove Lovely Confetti’s footer credit ?

You are allowed to remove Lovely Confetti footer credits if you want, but if you don’t do it, I will appreciate it so much!

 

Install & demo setup

Can you install one of your WordPress themes for me ?

YES, not a problem! Each WordPress product listing has that option.

What does the install + Demo setup include ?

A lot of great stuff! My installation service includes everything you need to get your site set up just like the theme’s demo site. This includes:

  • Upload and activation of the purchased WordPress theme, as well as framework and/or child theme
  • Installation and activation of all recommended plugins.
  • Import of all demo content, including pages, entries and photos.
  • Configuration of website to match the look and appearance of the theme’s respective demo site.
  • Social media icons setup
  • Upload logo and/or favicon.
  • Setup navigation menu.
  • Subscription box configured with Mailchimp.
  • Upload profile picture.
  • Blog page setup.
How long does installation service take ?

The installation will be completed within 24-48 hours ( business days) once I´ve recieved all info required.

What does the install demo setup not include ?

Installation services does not include the following:

  • Page and post creation.
  • Hosting & domain setup.
  • Installation of WordPress.org on your host.
  • Customizations ( such as changing fonts, colors, add/remove elements,..)
    1.  

Divi Child Themes

Do I need to purchase Divi to run your theme ?

Divi is included in your download pack. However if you wish to make any updates to Divi a license is required. I would highly recommend purchasing a license if you are planning on making large customisations or adding any new pages as it will give you access to the latest builder and modules.

You can purchase a license HERE

Do I need to Know code ?

No, this theme don’t require any custom coding. The platform is a simple-to-use, drag-and-drop format. You can edit everything from the front end of the website and see your changes immediately.

Branding Kits

Is my logo unique ?

When you purchase a PREMADE logo design from my shop, the new one I create for you is not unique and I keep the rights and will resell it in my shop. I will change the name, but the logo design will be the one I have created for you.

What is not included in premade kits ?

Premade kits not include printed materials, layered files and third party fonts.

Have questions before your purchase?

If you can’t find answer to your question, don’t hesitate to ask me your question and I’ll get back to you within 24 hours (business days).

 

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hours

MONDAY – FRIDAY | 9:00 a.m – 6:00 p.m
SATURDAY – SUNDAY |  Offline

 

location

Madrid, Spain

 

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